Are primary shipping service is UPS Ground. However we also use USPS, FedEx and DHL. Our goal is to get orders shipped within 48-72 hours. You will receive a notification email with tracking info when your order has shipped. Also you can go to the “Track Order” page on our website at any time to check the status of your package.
The freight rates quoted are only an estimate, based upon the products ordered. Actual freight charges will be billed at the time of shipment
Domestic Shipping
- Your shipping rate is based on order weight, zone and the speed of delivery you have chosen.
- Additional shipping charges may apply for items such as fixtures or oversize boxes.
International Shipping
UPS is our preferred international shipper. You may choose a specific carrier, but the rates may not be the most economical. You will be contacted by a customer service representative with your international shipping rate.
All Other Shipments
Truck freight, air freight, international air and ocean freight fees are based on weight and are billed at exact shipping cost. Truck freight pricing varies - please call for an estimate. Additional fees may be charged for handling oversize items. For orders placed on the web that require truck freight, an agent will contact you with a cost estimate. Orders placed online and requiring truck freight will be placed on hold. You will then be contacted by a Blue Gem customer service representative to finalize your order. Most orders are shipped within 48 hours of receipt.